Refund policy

Thank you for shopping at Gemora.website.

At Gemora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging whenever possible.
  • Proof of purchase or order confirmation must be provided.
  • Return requests must be submitted within 30 days of delivery.

Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized products.
  • Items damaged due to misuse, improper handling, or unauthorized modifications.
  • Products returned without prior authorization.
  • Clearance, promotional, or final-sale items unless defective.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear on your account depending on your financial institution.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Description of the issue
  • Clear photographs of the product and packaging

We will review the situation and provide an appropriate solution, including replacement, refund, or store credit when applicable.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error, a defective item, or an incorrect shipment.

Shipping charges are non-refundable unless otherwise required by applicable law.

Order Cancellation

Orders may be canceled within 12 hours after purchase. Once an order has entered processing or shipment preparation, cancellation may no longer be possible.

Contact Us

For return and refund inquiries, please contact:

Gemora.website

Address:
3952 29th Ave W, Vancouver, BC, V6S 1T9, Canada

Phone:
+1 604 224-3226

Email:
support@gemora.website